New industries and startups have always been running out of competition, just because of an effective communication strategy. The sad truth is, that even after realizing this fact, industries and startups have still not accepted it as the most powerful tool.
All industries are taking one step further to enhance their way of doing business. In this blog, we’re going to discuss all 5 types of conversational AI, examples of conversational AI, benefits, and industrial usages.
AI ChatBots/Conversational AI System
AIl ChatBots is an application that helps set up communication between an AI agent and several customers. It is built to deliver human-like conversations to meet the customers’ goals. Industries are using all 5 major types of conversational AI.
AI-agent performance is exceptionally unbelievable, they can deliver precise answers just like we humans, and they take no time because they’re powered with natural language processing (NLP).
All types of conversational AI can handle multiple requests, and they take no time to respond. AI can read human intent by tracking their writing pattern, emojis, smileys, and behavioral approach.
AI can perceive user requests and deliver nuanced and researched customer responses like humans.
5 Types Of Conversational AI
Evolution for human conversations has transformed into conversational AI-enabled support. It helps meet modern-age solutions for industries and the betterment of human living in all aspects of life. Let’s discuss the types of conversational AI we’ve to use:
AI-Powered Conversational ChatBots
Conversational AI ChatBots is another name for AI-powered ChatBots. It resonates with the usage of modern-age technologies like artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and big data.
It embarks on technologies to lead a conversation and respond to requests by analyzing user intentions and requirements. Advanced conversational AI-enabled ChatBots can help deliver solutions for complex to very complex queries.
It gives more personalized experiences to user’s requests. A multi-language support system helps conversational AI systems respond to customers in their desired languages, and give solutions with the same accuracy.
Rule-Based Conversational ChatBots
Rule-Based ChatBots use a predefined conversational rule to respond to user’s queries. It provides solutions for any requests based on existing rules.
ChatBots gather and collect matching answers to respond to users’ requests. It always accepts user requests, discovers appropriate answers, and delivers tangible solutions.
These ChatBots are easier to develop and are cost-friendly. It doesn’t go off by rules and never delivers unacceptable answers to disappoint customer’s requests.
Hybrid Conversational AI ChatBots
A hybrid conversational AI is a combination of rules-based ChatBots and AI-Powered ChatBots. It is more powerful than the other two.
It leverages natural language processing (NLP) to perceive user intent and generate responses based on several individual interactions with the users. Moreover, it inspects given responses to other users for the same queries and develops better solutions.
Hybrid Conversation supports usage sets rules for general inquiry, and at the same time responds to complex queries by using NLP, ML, and AI technologies. It is best suitable for medium-scale industries.
Voice Assistants
It is helpful to respond to user’s queries in the form of voices. It accepts user voice requests, converts them into texts, and generates an answer meeting precision.
If installed in a store, the storekeeper asks for a particular customer record, and it is delivered by the voice assistants in no time. The processing speed and level of accuracy are incredibly fast and possible.
The use of voices has become popular in recent times. Voice assistance is getting more popular because it saves both time and efforts, which help any business go smoother.
Interactive Voice Assistant (IVA)
Although it’s not a new technology to the world, it has been fruitful for mobile phones helping them answer calls in an automated mode. You’re not in the mood to talk to somebody, so you switch your phone to the automated IVA mode, which helps answer recorded messages.
Interactive voice chats are quite common in financial institutions like banks. IVA are very productive in many interactive-based applications. Self-service business calls, self-supportive systems, and auto-answering calls and messages have helped industries discover a pace of growth.
Common examples are:
a. FAQ’s
b. Status of the order
c. Tracking shipments
d. Report of health diagnosis
4 Most Important Benefits Of Conversational AI
AI-powered ChatBots have following benefits over implementation to industries.
- Intent understanding and a high level of user understanding help AI behave maturely in ongoing conversations with customers. Supplying perfect answers to complex and typical queries is the real characteristic of AI-powered ChatBots.
- They are perfect for digital-age customers who understand the meaning of time and quick availability of information. All types of conversational AI have the same capacity.
- It provides customized solutions by adopting a human-intent language and returns the same. If a user sounds funny, AI ChatBots send humorous responses and keep all the emotional paradigms.
- NLP models are well-trained with all types of conversational AI, thus multi-language support enhances its features. It is loaded with MLL, NLP, ML, and big data to deliver unbelievable results.
3 Real Life Examples Of Conversational AI
Virtual helpers are all over the internet, social media is an example of that. AI-powered ChatBots are spreading fast, and their diversity in interaction isn’t hidden in this world.
Conversational AI helps many businesses by providing resolutions, answers to queries, and behaving more like an in-human employee. You will develop a great understanding by reading the above real-life examples of conversational AI.
Dominos
Domino ChatBot’s name is “DOM”. If you open Domino applications, websites, social media accounts, or even on WhatsApp.
Dominos helps allow customers to place orders, track deliveries, and get orders based on customization. The enhanced version of AI-driven ChatBots is amazing. It will help you be treated like a real human.
Spotify
Spotify is on social platforms like Facebook to help deliver music solutions to customers. It uses the database where customers’ interactions, choices, tastes, often-orders, moods, smiley, and several other cognitive features can be easily analyzed.
Spotify displays a list of music based on user preferences, genres, choices, often-listened, repetitive listening, and time of listening. It plays a great role in developing a better idea of a customer.
eBay-ShopBot
eBay’s ShopBet is taking shopping experiences to the next level. ShopBot is available on eBay helping customers find the right products and great discounts.
It delivers precise solutions even when it comes to delivering a product-based solution by uploading an image from the user’s end.
It helps find the right product for you within the price range and of your favorite color, hence, it saves time for the customer resulting in more room for purchasing.
5 Industrial Examples Of Conversational AI
Conversation AI-enabled ChatBots are highly in use in the industries and we are going to glance at a few industrial usages. The significance of ChatBots will be more vivid and clear. Let’s take a look at a few.
Smart Home Appliances
Most of our home appliances at home are smart devices, agree or not?
Smart home appliances are configured to deliver pre-existing solutions they are performed to build. Considering Smart Speakers listens to you, follows your commands, and showcases your demand on demand in a quick time frame.
66% of users from developed countries like the US, UK, and Germany are reported to interact with Smart Speakers & AI-enabled virtual assistants. Other Smart devices like Smart TVs, Smart refrigerators, Smart security, and many other Smart devices are commonly used technologies these days.
Voice Searches
Voices have never been imaged as a strong tool until voice searches were introduced by Google search engines and other platforms. Now, voices are a common tool for mobile and Smart device users.
Google voice-over search features have opened the gate for voices. 20% of Google searches are now turned into voice-over searches, and almost 74% of responses were achieved in a month by a survey conducted. Shoppers also like to use voice searches for their shopping ideas.
Customer Support
Everyone is aware of how traditional customer support systems have shifted to modern-age AI-enabled ChatBots. The conversational AI-based ChatBots help deliver precise solutions via responses to the end users concurrently with precision.
Browsing various web portals and social media channels helps recognize the new era of requests/responses.
Affordable conversational AI-enabled ChatBots can easily recognize responses based on texts and voice. It uses a pre-existing big database to retrieve earlier records of that particular customer and delivers researched and nuanced responses.
HealthCare Industry
Conversation AI-powered ChatBots are reshaping the health industries. It helps create a proper interactive channel between patients and the healthcare industry.
A patient can make general queries on the ChatBots like appointment schedules, meetings, prescriptions, diagnosis reports, and all other information related to his health progress.
All these queries at responses need to include manpower and resources. Besides, an AI-enabled ChatBots is a one-off investment and lifetime support system that helps replace human resources resulting in affordably reliable and excellent healthcare services.
Security Systems
Modern security systems support voice-enabled devices to help deliver the perfect solution. A conversational AI-enabled security system recognizes any voices accurately.
Thus, it disallows unmatched voice recognition adequately and eliminates chances of theft, hijacking, data stolen, and any case of emergency.
Why do Businesses & Startups Need Conversational AI?
Spending more on promotions, advertisements, and running campaigns is quite a good approach, maintaining old customer relations, and building new customers enthusiastically. But lacking ineffective communication always suffered for businesses.
And this is when the era of conversational AI tools came into existence. All 5 types of conversational AI are immensely powerful, and they can give everything a business or start-up seeking to discover in reality.
Investment in the right direction always brings fruitful results and develops more opportunities for any industry.
Before You Leave,
In the digital era, no technology is promising, and neither does conversational AI have the dignity to claim it. If conversational AI can take business on cloud 9, then a few decades later, another technology upbeats it, in terms of the flaws it has discovered.
Cut-throat competition in the industry is everywhere. Employing conversational AI-enabled ChatBots in a system has helped many businesses and startups. Consideration is the first step and implementation is the final to discover the rainbows of opportunities with ChatBots.
